LibQUAL® is a suite of services that Libraries use to solicit, track, understand and act upon users' opinions of service quality. Theses services are offered to the library community by the Association of Research Libraries (ARL).
The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals are:
The strategic plan for the University Libraries includes: